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Dear Patient,

IMPORTANT PATIENT INFORMATION

*CORONAVIRUS*

What is the advice to patients and the public?

The latest information on coronavirus and advice to the public can be found on:

https://www.nhs.uk/conditions/coronavirus-covid-19

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do:

111.nhs.uk

Main symptoms

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Anyone with these symptoms must self isolate for 10 days (this includes children), if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Anyone with the above symptoms who is WELL can stay at home and does NOT need to ring 111 or be tested

Anyone with these symptoms who is UNWELL should go to 111 online for advice and guidance

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

IMPORTANT INFORMATION FOR OUR PATIENTS

Due to the current situation regarding coronavirus, the surgery door is now shut.

We are open but working in a different way.

We are no longer routinely seeing patients face to face. All patients will have their appointment with a clinician via telephone and if necessary the clinician will arrange for you to be seen.

You can only attend the surgery for a scheduled appointment, otherwise contact must be via telephone. You must wear a face covering when in the surgery.

We are unable to accept any paper from patients. Prescription requests will need to be via patient access or via telephone if you do not have access to the internet.

Anyone that requires a fit note for self-isolation can access this via https://111.nhs.uk/isolation-note/ .The practice is unable to issue fit notes for social distancing, please discuss this with your employer.

We thank you all for your co-operation during this difficult time.

Dr Thorniley-Walker and partners ask that you do not book any appointments at the practice for cold or flu symptoms.

Do Not come to the surgery if you have these symptoms

Please contact 111 directly via this link https://111.nhs.uk/covid-19 or call them on 111

Our receptionists are also available for telephone advice if you are unsure.

 

Look after your Health whilst we are in this Global Pandemic

Look after Your Health

 

Ceasing Telephoned Prescription Orders

As of September 1st 2019 We will change the way we accept Repeat Prescription requests as we will no longer be accepting telephone calls for these.

We have taken the decision to stop taking prescription request via the telephone due to patient safety issues and the need to improve request accuracy.

The Medical Protection Society state that Medication errors account for approximately 20% of all complaints against doctors in primary care.

The Practice is concerned that unclear requests for medication over the phone lead to discrepancies between what the patient believes they have ordered and what has been actioned by the medical receptionist.

The ways in which you can order your prescriptions:

    1. You should sign up for online access and request them that way.
    2. We will also provide a box at reception for you to post your request into.
    3. You may also email the request to gibson.court@nhs.net but please see here

Please allow 48 hours for collection.

REMEMBER to make sure your email has the following details.

Please ensure you complete the details required as shown below or complete the online form available on this site with these details below.

Name
Address
Date of Birth
Medication Name
Doseage
Quantity.

We cannot ensure prescriptions are processed if we do not have the above details completed accurately every time. All of these details are available on your current prescription

The practice has patients in East and West Boldon, Boldon Colliery, Whitburn and Cleadon.
The vast majority of patients live within three miles of the practice building.
Gibson Court Medical Centre was purpose-built in 1991 with an independent attached pharmacy.
The Practice is a training practice and regularly has GP Registrars, Foundation doctors and Final Year Students.

Each doctor and our training doctors have their own consulting room

We aim to provide accessible, high quality and efficient General Practice by combining the benefits of our long standing traditions that focus on listening, on providing continuity and on the Multidisciplinary team; whilst embracing new technology, new enhanced services (if we can) and new ideas gleaned from being a Training Practice, from other CCG members and from our patients.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice; our services and our staff in addition to some other useful information and tools available for you to use.

Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

The practice support the Clinical Commission Group introduction of the Think Pharmacy First  program

How can Think Pharmacy First help you?

We know that people visit their GP with minor illnesses that their local pharmacist could help with. Instead of booking a GP appointment, you can visit your local pharmacy instead, saving you time and with no appointment needed, you can just walk in.

All pharmacists can give advice and medicine if you need it that will help clear up the problem.

If your condition is more serious they will then refer you to your GP.

What’s more, many pharmacies are open in the evenings and on the weekends

The Practice has achieved its Contractual Requirement with NHS England and has activated the full Summary Care Record.

The Practice is Currently registered with the Care quality Commission who regulate Health and Social Care services. Their website can be found here

“Every patient has a named GP, however, you can see any GP of your choice in the practice. If you are not aware of who your named GP is and would like to know, please ask at reception”.

“This practice does not endorse any cold calling of patients by any company. Please be very careful who you give your personal & medications details to and if you are worried contact your local GP or pharmacist.”

The Practice website does not provide cookie information to the practice and thus your time spent on this website does not provide the practice with any information as to your browsing experience. For more info on any website which uses cookies please see http://www.allaboutcookies.org/

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